FAQ

Where are you located?
Calgary, Alberta, Canada.

When will my order ship?
Our orders ship in 3-5 business days. Please let us know if it is a rush order.

Can I change or cancel my order?
Absolutely! Contact us at fishandchirps@gmail.com and we will assist you with any changes you need.

Help! My order hasn't arrived yet!
We are a Canadian small business, so if you are ordering internationally (including the U.S.), please be patient as our orders have to go through customs at the border and may experience delays. We give orders 14 full business days before we consider them lost. If it has been 14 business days and your order still hasn’t arrived, please contact us and we will assist you.